Frequently Asked Questions

Click the "Sign Up" button, fill in your details (name, email, password), and verify your email. Account creation takes less than 2 minutes and you can start trading immediately.

For basic verification: government-issued ID (passport, driver's license) and proof of address (utility bill, bank statement). Additional verification may be required for large withdrawals.

Yes, you must be at least 18 years old to create an account and trade on our platform. Age verification is part of our KYC process.

Once logged in, click the chat icon in your dashboard to access our 24/7 live support. Our team responds instantly to help with any questions.

Binary options are financial instruments where you predict if an asset price will go up or down within a specific timeframe. If correct, you receive a predetermined payout.

The minimum trade amount is $1 USD equivalent. The maximum is $10,000 per trade. These limits ensure accessibility for all traders while maintaining risk management.

Payouts are predetermined multipliers ranging from 110% to 160% based on the expiry time you choose. Longer expiry times typically offer higher payouts.

No, binary options trades cannot be closed before the expiry time. The trade runs until expiration, which is part of the binary options structure.

You can trade binary options on Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Solana (SOL) with real-time pricing from major exchanges.

We accept Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Solana (SOL) for deposits and withdrawals. All major blockchain networks are supported.

Deposits are credited after blockchain confirmations: BTC (3 confirmations), ETH (12 confirmations), USDT (12 confirmations), SOL (1 confirmation).

We don't charge deposit fees. Withdrawal fees vary by cryptocurrency to cover network transaction costs. All fees are clearly displayed before confirming transactions.

Withdrawals are typically processed within 5 minutes during business hours, up to 24 hours on weekends. Admins can expedite urgent requests.

Yes! Contact our support team through live chat if you have withdrawal issues. We can provide real-time status updates and expedite urgent requests.

We use cold storage for 95% of funds, multi-signature wallets, bank-grade encryption, and 24/7 security monitoring to protect your assets.

Yes, we strongly recommend enabling 2FA using Google Authenticator or SMS for added security. This can be set up in your account settings.

Use the "Forgot Password" link on the login page. You'll receive a reset link via email. If you need help, contact us through live chat.

Yes, our live chat support is available 24/7 with real human agents. We aim to respond within 30 seconds during peak hours and immediately during regular hours.

If you need to escalate an issue, mention it in live chat and we'll connect you with a senior support agent or supervisor immediately.

Our platform is fully responsive and works perfectly on mobile browsers. Native apps for iOS and Android are coming soon in Q2 2024.

We serve customers globally except in restricted jurisdictions including the US, Canada, and certain EU countries. Check our terms for the complete list.

Yes, your complete trading history is available in your dashboard with detailed analytics, profit/loss tracking, and downloadable reports.

Yes, we provide real-time market data, price charts, and market analysis. Our live chat team can also provide trading insights and market updates.